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What types of HVAC products do you sell?
- We offer a wide range of HVAC products, including air conditioners, heat pumps, furnaces, thermostats, air purifiers, and more. Our selection covers both residential and commercial needs.
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Do you offer installation services?
- While we specialize in providing top-quality HVAC products, we do not offer installation services. We recommend contacting a certified HVAC technician for installation.
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What is your shipping policy?
- We offer standard and expedited shipping options. Shipping times and costs vary depending on the product and destination. Detailed information can be found on our Shipping Policy page.
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How do I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
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Do you offer warranties on your products?
- Yes, most of our products come with manufacturer warranties. The length and terms of the warranty vary by product, so please refer to the product page for specific details.
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Can I cancel or modify my order after it’s placed?
- Orders can be modified or canceled before they are shipped. Please contact our customer service team as soon as possible if you need to make changes.
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What payment methods do you accept?
- We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, and financing options.
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Do you offer discounts for first-time customers?
- We occasionally offer promotions and discounts for new customers. Sign up for our newsletter to receive updates on current deals and special offers.
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What is your return policy?
- Returns are accepted within 30 days of purchase for most products. The item must be in its original condition and packaging. Please see our Return Policy page for more details.
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Are your products energy-efficient?
- Many of our products are ENERGY STAR certified, which means they meet or exceed energy efficiency guidelines set by the U.S. Environmental Protection Agency.
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How can I find the right HVAC system for my home?
- You can use our product filters and guides to help you find the right system based on your home’s size, climate, and specific needs. Our customer service team is also available to assist with recommendations.
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What are Shop Pay Installments?
- Shop Pay Installments allow you to split your purchase into four interest-free payments or longer-term monthly payments. This option is available at checkout.
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Can I pick up my order in-store?
- Currently, we operate online only and do not offer in-store pickup. All orders are shipped directly to your address.
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Do you sell replacement parts?
- Yes, we offer a wide selection of replacement parts for HVAC systems, including compressors, filters, and thermostats. Visit our Parts & Components section for more information.
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What is SEER rating, and why is it important?
- SEER (Seasonal Energy Efficiency Ratio) measures the efficiency of an air conditioning system. A higher SEER rating means better energy efficiency, leading to lower energy bills.
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How do I apply for financing?
- Financing options are available at checkout through our partner, Shop Pay. You can choose from various payment plans based on your purchase amount.
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Do you offer bulk pricing for commercial projects?
- Yes, we offer special pricing for large commercial orders. Please contact our sales team to discuss your project and receive a quote.
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What should I do if my product arrives damaged?
- If your product arrives damaged, please contact our customer service team immediately with photos of the damage. We will assist you in processing a return or exchange.
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Can I order custom HVAC systems?
- While we primarily offer standard products, we can assist with custom orders for specific needs. Please contact our customer service team for more details.
